Your Legal Rights and Questions
Inactive accounts remain active indefinitely. Your balance and game history are preserved. We may ask for re-verification if you return after 12 months of inactivity, for security and compliance reasons. Contact support if you need account status confirmation.
Yes. Open a support ticket or use your account settings to request a full data export. We provide your signup information, deposits, withdrawals, gameplay records, and any communications. Delivery takes up to 14 business days from verification of your request.
We accept deposits and withdrawals via DANA, OVO, GoPay and QRIS, all processed through encrypted gateways. Bank transfers are also supported where available. Each method is secured separately; no payment details are stored on our platform after the transaction.
Contact support within 30 days of the disputed transaction with proof (screenshot, transaction ID, account statement). We investigate with our payment processor and the bank or wallet provider. Resolution typically takes 5–10 business days depending on the payment method.
Yes, where local law permits. Account closure removes your ability to log in and play. Personal data is deleted after any legal hold period (usually 30 days). Withdrawal and deposit records may be retained for tax and fraud-prevention purposes.
Our 24/7 support team handles all security and policy inquiries via live chat or email. For formal complaints about data handling, escalate through your account settings. We also maintain a policy document in your account explaining retention, encryption, and your rights in full.
We operate where local law permits and follow payment security standards required by Indonesian financial regulators and payment networks. Access and eligibility depends on local law. For specifics on compliance in your region, contact support directly.
